FAQs

Are we Intolerance/Allergy Friendly?? 

Our products do not contain ingredients that include Gluten, Dairy, Egg, Soy, Sulphates, Peanuts or Tree Nuts. However, due to our products being made in a home kitchen where these allergens are present, our products MAY CONTAIN: Gluten, Dairy, Egg, Soy, Sulphites, Peanuts, and Tree Nuts. Please read the Allergens page thoroughly before ordering to make sure these products are right for your circumstances. 

How do you reduce the risk of allergen contamination?

We use food grade sanitiser and other cleaning products to clean the floors, benches, microwave, dishwasher, oven and sink. We continue to sanitise, hand wash and make sure we minimise contamination risks throughout the prep and bake processes. We package our cookies individually in heat sealed cellophane bags with a full nutrition label on each cookie.

Where do you bake and prep the cookies?

We do everything from our home. We use our home kitchen and office space to do all things Safe Sweets Bakery. As you have read above, we take all precautions to minimise allergen contamination whilst working in our home space.

Do you offer Catering??

Yes! Head to our Event Catering page and fill in our order for to enquire. We will be able to deliver to Bendigo locals, however other orders may have to be posted to you. Please keep this in mind and order ASAP. We need a 2 week notice before your event. 

How are your cookies packaged?

We individually heat seal each cookie in cellophane bags. No air can get into the cookies which means they stay fresher for longer. They each have a sticker with the flavour of cookie and a nutrition label on the back. We then package them into a pretty pink mailing box with some crinkle packing paper for shipping! 

Do you ship Australia wide?

Yes! We ship Australia wide and all orders are shipped with express postage so your cookies get to you as soon as possible. Just not that it will take longer for those in NT and WA to receive your orders because we’re based in regional Victoria. 

What shipping options do you offer?

We ship all orders with Express Shipping so your orders get delivered as soon as possible. We do offer local delivery on some locations in Bendigo! 

Do you do offer local pick up or local delivery?

We do NOT offer pick up but we DO offer local delivery! This option will become available for you if you’re in one of the locations in Bendigo that we can ship to!